You may remember in late June I had an Estes E9-6 motor cato. I filed a MESS report and I also contacted Estes.
I didn’t hear anything back from Estes but didn’t think much about it until Dick Stafford reported a problem:
Estes support timeline:
- I emailed customer support on Sunday.
- Acknowledgement email received Tuesday.
- Shipping notice received Friday.
- Update 2: Two pack of motors received today. Estes made good less than 2 weeks after notification!
I asked Dick what email address he’d used and he said firstname.lastname@example.org. So what address did I use? I looked in my email outbox. Couldn’t find anything!
But I remembered contacting them. Wait, I used a web form, didn’t I? So I looked at the Estes contact page. There’s no web form there, it just says to email them at email@example.com. Weird. Maybe I’m losing my mind? More of it, I mean?
Well, finally it occurred to me to look in the Internet Archive. And what do you know, in late June, the Estes contact page had a web form on it! And apparently it didn’t work, or at least it didn’t result in anything for me, and they’ve gotten rid of it.
Meanwhile, I wrote to firstname.lastname@example.org and got a response within an hour: they wanted to know what the rocket cost. I responded ($19.50). Moments ago, while I was writing this, they responded “You can select a 30.00-35.00 rocket as a replacement….”
Huh. Okay then!